Weekly Rewards
Every week and every month, you will get playback and cashback on your play.
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Exclusive NetBet Max perks!
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Regular Bonuses
The higher your level, the more bonuses you can get, including daily bonuses on your first deposit.
Tailored Offers
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How it works Earn points when you play at NetBet
Play to Earn XP
Gain XP every time you play.
Level-Up Instantly
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Enjoy Exclusive Rewards
Cash, Free Spins, Playback. The higher your level, the better the rewards.
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Exclusive Promotions
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FAQ
What is NetBet Max?
The NetBet Max is our reward system that recognises and rewards you for playing at NetBet. The more you play with your own funds, the more Experience Points (XP) you earn. As your XP grows, you advance through 28 levels, each one unlocking a guaranteed Level-Up Prize and, progressively, more valuable ongoing reward streams including Instant Playback, Weekly and Monthly Playback, as well as Weekly and Monthly Cashback.
Wait, what is Playback?
Playback is a small percentage of your stake returned to you as bonus funds on qualifying bets — win or lose. Unlike a standard win, it's not conditional on the outcome of the bet; you earn it simply for playing, calculated as a percentage of the amount wagered.
The percentage returned depends on the game type you're playing (for example, slots, live casino, and table games may each have a different rate), and the rate you receive is tied to your current loyalty level — higher tiers get a higher Playback percentage, up to the maximum rate at Centurion Elite.
Do I need to sign up for NetBet Max?
No. Enrolment is automatic for all eligible registered NetBet customers. No need to opt-in, your progress begins from your very first real-money bet.
How do I earn XP?
Experience Points ("XP") are awarded when a customer places eligible real-money wagers using their own deposited funds on NetBet products. Wagers placed using bonus funds, free bets, free spins, or any other promotional funds are not eligible to earn XP.
XP is awarded based on the amount wagered, as follows:
Casino
- Slots: £1 wagered = 1 XP
- Table Games: £10 wagered = 1 XP
- Live Casino: £10 wagered = 1 XP
- Video Poker: £10 wagered = 1 XP
- Arcade & Crash Games: £10 wagered = 1 XP
NetBet reserves the right to amend the XP earning rates for specific games, products, or promotions at any time. Any such changes will be reflected in these Terms and Conditions or otherwise communicated where applicable.
XP is awarded based on the amount wagered, as follows:
Casino
- Slots: £1 wagered = 1 XP
- Table Games: £10 wagered = 1 XP
- Live Casino: £10 wagered = 1 XP
- Video Poker: £10 wagered = 1 XP
- Arcade & Crash Games: £10 wagered = 1 XP
NetBet reserves the right to amend the XP earning rates for specific games, products, or promotions at any time. Any such changes will be reflected in these Terms and Conditions or otherwise communicated where applicable.
Where can I see my current level and XP?
Your current level, badge name, and Experience Points progress are visible in your account. You can check your progress at any time by logging in and navigating to the NetBet Max section of your account.
How many levels are there?
There are 28 levels in total:
Levels 1–6: Member, Bronze, Silver, Gold, Platinum, Elite
Levels 7–12: Sapphire, Ruby, Emerald, Amethyst, Diamond, Black Diamond
Levels 13–18: Champion, Ace, Elite Pro, Icon, Legend, Prestige
Levels 19–24: Reserve, Signature, Infinite, Private, Select, Elite Black
Levels 25–28: Premier, Premier Elite, Centurion, Centurion Elite
NetBet Max Terms and Conditions
NetBet Max (UK) Terms and Conditions
1. General
1.1 These Terms and Conditions ("NetBet Max T&Cs") govern participation in NetBet Max, operated by NetBet. By participating in NetBet Max, you agree to be bound by these NetBet Max T&Cs in addition to NetBet's General Terms and Conditions, Bonus Policy, and Privacy Policy (together, "the General Terms").
1.2 In the event of any conflict between these NetBet Max T&Cs and the General Terms, the General Terms shall prevail unless these NetBet Max T&Cs expressly state otherwise.
1.3 NetBet Max is available to registered customers of NetBet who are aged 18 or over and whose accounts are active, compliant with the platform's rules, and not subject to restrictions or disciplinary action. Customers who are self-excluded, have closed accounts, or are subject to account restrictions are not eligible to participate.
1.4 NetBet reserves the right to modify, suspend, or terminate NetBet Max at any time, subject to reasonable notice where practicable. Material changes will be communicated via email and/or on-site notification. Continued participation after any change takes effect constitutes acceptance of the revised terms.
1.5 NetBet reserves the right to remove a customer from NetBet Max, withhold or void any reward, or reverse any level assignment where it has reasonable grounds to believe that the customer has engaged in fraudulent, abusive, or otherwise prohibited activity.
1.6 All references to times in these NetBet Max T&Cs are to UK time (Greenwich Mean Time, or British Summer Time when in effect).
1.7 References to the "NetBet Max Hub" are to the NetBet Max Hub, accessible to logged-in customers.
2. Enrolment and Eligibility
2.1 Enrolment in NetBet Max is automatic for all eligible registered customers. No separate registration is required.
2.2 Only real-money wagers placed with the customer's own deposited funds count towards Experience Points accumulation. Wagers funded by bonus money, free spins, or any other promotional credit do not generate Experience Points unless expressly stated.
2.3 NetBet Max is intended for individual customer use only. Account sharing, collusion, or any attempt to manipulate Experience Points accumulation through coordinated activity is strictly prohibited and will result in disqualification and forfeiture of all accrued benefits.
2.4 NetBet may impose market-specific restrictions on the availability or scope of NetBet Max benefits. Customers should refer to applicable market-specific terms or contact Support for details.
3. Experience Points Accumulation and Level Progression
3.1 Experience Points ("XP") are awarded when a customer places eligible real-money wagers using their own deposited funds on NetBet casino products.
3.2 XP is awarded based on the amount wagered, as follows:
Casino
Slots: £1 wagered = 1 XP
Slingo: £1 wagered = 1 XP
Table Games: £10 wagered = 1 XP
Live Casino: £10 wagered = 1 XP
Video Poker: £10 wagered = 1 XP
Crash, Arcade and Other Games: £10 wagered = 1 XP
3.3 NetBet Max is a casino-only reward scheme. XP is earned solely on eligible casino wagers. Wagers placed on sports betting products do not earn XP and do not count towards level progression, and no reward issued under NetBet Max may be used on sports betting products.
3.4 The XP rate may vary by game type at NetBet's discretion. NetBet reserves the right to amend XP rates at any time. Any such changes will be reflected in these NetBet Max T&Cs or otherwise communicated where applicable.
3.5 XP is non-transferable, has no monetary value, and cannot be exchanged, sold, or withdrawn.
3.6 XP is not time-limited and does not expire. NetBet reserves the right to introduce activity requirements with reasonable prior notice.
3.7 NetBet Max comprises 28 levels.
3.8 Each level requires a cumulative XP threshold as set out in the Level Schedule in Schedule 1 of these NetBet Max T&Cs. Level-up occurs automatically when the required XP threshold is reached.
3.9 Once a Level is achieved, it remains valid indefinitely and will not expire or be downgraded. NetBet reserves the right to introduce validity and expiry requirements with reasonable prior notice.
4. Level-Up Prizes
4.1 Upon reaching a new level, the customer is entitled to the Level-Up Prize associated with that level, as set out in Schedule 1. Level 1 (Member) does not carry a Level-Up Prize.
4.2 Level-Up Prizes are credited automatically to the customer's account, unless otherwise specified. Where manual processing is required, prizes will be credited within 72 hours of the level-up event.
4.3 Each Level-Up Prize is awarded once per customer per level. Prizes cannot be claimed retrospectively for levels already reached prior to the customer's enrolment in NetBet Max.
4.4 Level-Up Prize types include Free Spins, Casino Bonuses, and Live Casino Vouchers. The specific prize for each level is set out in Schedule 1.
4.5 Players identified as bonus seekers are excluded from participating in NetBet Max. This means they will not earn XP and will not be eligible for any NetBet Max-related rewards, including level-up prizes, playbacks, and cashbacks. For more information on bonus seeker status, please refer to our General Terms and Conditions, points 14.25, 14.26 and 14.5.1.
4.6 Free Spins
4.6.1 Free Spins are credited to the game specified at the time of award, or to a nominated game selected by NetBet at its discretion.
4.6.2 Free Spins have no cash value and cannot be withdrawn. The spin value of each Free Spin is as stated in Schedule 1 for the relevant level.
4.6.3 Winnings generated from Free Spins are paid as cash. The maximum amount that may be withdrawn from those winnings is the Max Win figure stated for the relevant level in Schedule 1, regardless of total winnings accrued.
4.6.4 Free Spins expire 7 days from the date of credit unless otherwise stated. Any associated winnings expire 7 days after the Free Spins are played unless otherwise stated.
4.7 Casino Bonuses
4.7.1 Casino Bonuses are credited to the customer's bonus balance and are available for use on eligible casino games as designated by NetBet.
4.7.2 Casino Bonuses are subject to a x10 (ten times) wagering requirement, or such lower requirement as is expressly stated for a specific level in Schedule 1 (for example, the Level 11 Evolution Live Casino Voucher carries a x1 wagering requirement).
4.7.3 Casino Bonuses awarded as a Level-Up Prize are subject to a maximum win. The maximum amount that may be withdrawn from the resulting winnings is the Max Win figure stated for the relevant level in Schedule 1, regardless of total winnings accrued.
4.7.4 Casino Bonuses expire 7 days from the date of credit unless otherwise stated.
4.8 All Level-Up Prizes are subject to NetBet's General Bonus Policy. Where a bonus type has specific terms that differ from those stated in these NetBet Max T&Cs, the more specific terms shall apply.
5. Ongoing Reward Streams
In addition to Level-Up Prizes, NetBet Max provides a series of ongoing reward streams that are unlocked progressively as customers advance through levels. The streams are described below.
The value of each ongoing reward is calculated by NetBet using the basis described for that stream. Where a reward is made available, the amount of that reward is displayed to the customer, and the customer may review that amount before choosing whether to claim it. All ongoing rewards are claimed on the NetBet Max Hub. NetBet may update reward rates, thresholds and eligibility criteria from time to time.
5.1 Instant Playback
5.1.1 Instant Playback is a reward that accumulates during an eligible gaming session once the customer reaches a qualifying wagering threshold determined by NetBet.
5.1.2 The qualifying wagering threshold and the Instant Playback amount are determined by NetBet at its sole discretion and vary according to the customer's current level and other promotional criteria.
5.1.3 Instant Playback is available from Level 2 (Bronze) and the applicable rate increases at each level milestone. Instant Playback is awarded in real time upon completion of £100 of cash wagers within each eligible product group. For this purpose there are two eligible product groups: Slots and Slingo; and All Other Casino Games. Wagering accumulates separately within each group and does not carry across between groups.
5.1.4 Once the qualifying wagering threshold has been reached, Instant Playback accumulates in the customer's Instant Playback Pot and may be claimed on the NetBet Max Hub at any time before it expires.
5.1.5 Any Instant Playback claimed is credited to the customer's cash balance and is immediately available for wagering or withdrawal, subject to these Terms and any applicable account restrictions.
5.1.6 The Instant Playback Pot resets daily. Any unclaimed Instant Playback expires at 5:00am UK time each day and cannot be recovered once expired. Logged-in customers can view the time remaining before expiry on the NetBet Max Hub.
5.2 Daily Playback
5.2.1 Daily Playback is a personalised daily bonus made available between 13:00 and 14:00 UK time each day, based on the customer's recent wagering activity.
5.2.2 The Daily Playback amount is calculated by reference to the customer's average daily wagering over the preceding 7 days.
5.2.3 The rate applied to that calculation is determined by NetBet at its sole discretion and varies according to the customer's current level and other promotional criteria.
5.2.4 Daily Playback unlocks at Level 4 (Gold) and the applicable rate increases at each level milestone.
5.2.5 Daily Playback must be claimed on the NetBet Max Hub before it expires. Unless otherwise stated, each Daily Playback offer remains available for 24 hours from the time it is made available. Logged-in customers can view the time remaining before expiry on the NetBet Max Hub. Any unclaimed Daily Playback will expire automatically and cannot be reinstated.
5.2.6 Any Daily Playback claimed is credited to the customer's cash balance and is immediately available for wagering or withdrawal, subject to these Terms and any applicable account restrictions.
5.3 Daily Cashback
5.3.1 Daily Cashback is a personalised daily bonus made available between 13:00 and 14:00 UK time each day, based on the customer's recent net losses.
5.3.2 The Daily Cashback amount is calculated by reference to the customer's average net losses over the preceding 7 days.
5.3.3 The rate applied to that calculation is determined by NetBet at its sole discretion and varies according to the customer's current level and other promotional criteria.
5.3.4 Daily Cashback unlocks at Level 4 (Gold) and the applicable rate increases at each level milestone.
5.3.5 Daily Cashback must be claimed on the NetBet Max Hub before it expires. Unless otherwise stated, each Daily Cashback offer remains available for 24 hours from the time it is made available. Logged-in customers can view the time remaining before expiry on the NetBet Max Hub. Any unclaimed Daily Cashback will expire automatically and cannot be reinstated.
5.3.6 Any Daily Cashback claimed is credited to the customer's cash balance and is immediately available for wagering or withdrawal, subject to these Terms and any applicable account restrictions.
5.4 Weekly Playback
5.4.1 Weekly Playback is calculated on total eligible wagers placed in the previous calendar week (Monday to Sunday).
5.4.2 Weekly Playback is made available every Monday between 13:00 and 14:00 UK time.
5.4.3 The rate applied to that calculation is determined by NetBet at its sole discretion and varies according to the customer's current level and other promotional criteria.
5.4.4 Weekly Playback unlocks at Level 4 (Gold) and the applicable rate increases with level progression.
5.4.5 Weekly Playback must be claimed on the NetBet Max Hub before it expires. Unless otherwise stated, each Weekly Playback offer remains available for 24 hours from the time it is made available. Logged-in customers can view the time remaining before expiry on the NetBet Max Hub. Any unclaimed Weekly Playback will expire automatically and cannot be reinstated.
5.5 Weekly Cashback
5.5.1 Weekly Cashback is calculated on net losses incurred during the previous calendar week (Monday to Sunday).
5.5.2 Weekly Cashback is made available every Monday between 13:00 and 14:00 UK time.
5.5.3 The rate applied to that calculation is determined by NetBet at its sole discretion and varies according to the customer's current level and other promotional criteria.
5.5.4 Weekly Cashback unlocks at Level 4 (Gold) and the applicable rate increases with level progression.
5.5.5 Weekly Cashback must be claimed on the NetBet Max Hub before it expires. Unless otherwise stated, each Weekly Cashback offer remains available for 24 hours from the time it is made available. Logged-in customers can view the time remaining before expiry on the NetBet Max Hub. Any unclaimed Weekly Cashback will expire automatically and cannot be reinstated.
5.6 Monthly Playback
5.6.1 Monthly Playback is calculated on total eligible wagers placed during the previous calendar month.
5.6.2 Monthly Playback is made available on the 1st day of the month between 13:00 and 14:00 UK time.
5.6.3 The rate applied to that calculation is determined by NetBet at its sole discretion and varies according to the customer's current level and other promotional criteria.
5.6.4 Monthly Playback unlocks at Level 4 (Gold) and the applicable rate increases with level progression.
5.6.5 Monthly Playback must be claimed on the NetBet Max Hub before it expires. Unless otherwise stated, each Monthly Playback offer remains available for 24 hours from the time it is made available. Logged-in customers can view the time remaining before expiry on the NetBet Max Hub. Any unclaimed Monthly Playback will expire automatically and cannot be reinstated.
5.7 Monthly Cashback
5.7.1 Monthly Cashback is calculated on net losses incurred during the previous calendar month.
5.7.2 Monthly Cashback is made available on the 1st day of the month between 13:00 and 14:00 UK time.
5.7.3 The rate applied to that calculation is determined by NetBet at its sole discretion and varies according to the customer's current level and other promotional criteria.
5.7.4 Monthly Cashback unlocks at Level 4 (Gold) and the applicable rate increases with level progression.
5.7.5 Monthly Cashback must be claimed on the NetBet Max Hub before it expires. Unless otherwise stated, each Monthly Cashback offer remains available for 24 hours from the time it is made available. Logged-in customers can view the time remaining before expiry on the NetBet Max Hub. Any unclaimed Monthly Cashback will expire automatically and cannot be reinstated.
6. General Bonus and Reward Terms
6.1 All rewards issued under NetBet Max are subject to NetBet's Bonus Policy and any applicable market-specific bonus terms.
6.2 Rewards credited in error must not be used. If a customer uses a reward that was issued in error, NetBet reserves the right to recover the equivalent amount from the customer's account balance.
6.3 XP and rewards are linked to a single registered account. Customers may hold only one account on the NetBet platform.
6.4 Rewards cannot be combined with other promotions unless expressly permitted under the terms of those promotions.
6.5 NetBet reserves the right to cap the total value of rewards earned under NetBet Max per customer per period. Where a cap applies, it will be communicated to the customer.
6.6 All reward values stated in NetBet Max are in Pounds Sterling (£) unless otherwise specified. For customers whose accounts are denominated in a different currency, amounts will be converted at NetBet's prevailing exchange rate at the time of crediting.
7. Responsible Gambling
7.1 NetBet is committed to promoting responsible gambling. NetBet Max is designed as an entertainment and reward mechanic and should not be used as an incentive to increase wagering beyond what is personally appropriate.
7.2 Customers who have set deposit limits, wagering limits, or time limits on their accounts should be aware that these limits remain in full force and will not be overridden by NetBet Max's mechanics.
7.3 Customers who self-exclude will be immediately removed from NetBet Max and will forfeit any unredeemed rewards at the time of self-exclusion. These rewards will not be reinstated if the self-exclusion is subsequently lifted.
7.4 NetBet may, at its discretion, restrict or remove a customer's access to NetBet Max if it reasonably believes continued participation may be harmful to that customer.
8. Licensing, Governing Law and Complaints
8.1 NetBet Max is operated by NetBet Enterprises Limited, which is licensed and regulated in Great Britain by the Gambling Commission under account number 39170. Underage gambling is a criminal offence. It is the responsibility of each individual player to ensure that they are acting within the law when accessing the NetBet site.
8.2 These NetBet Max T&Cs are governed by the laws of England and Wales and the regulations of the Gambling Commission, together with NetBet's General Terms and Conditions.
8.3 Any complaint relating to NetBet Max should be submitted to NetBet's Customer Support team in the first instance. NetBet will acknowledge complaints within 5 business days and will issue a final response within 8 weeks.
8.4 If for any reason you are not satisfied with our final response, or if 8 weeks have passed without one, you may refer the matter for adjudication to the Independent Betting Adjudication Service ("IBAS").
Schedule 1 — Level Schedule and Level-Up Prize Summary
Level 1 — Member — 0 XP — No Level-Up Prize — Max Win Not applicable
Level 2 — Bronze — 100 XP — 5 Free Spins @ £0.20 per spin — Max Win £20
Level 3 — Silver — 500 XP — 5 Free Spins @ £0.20 per spin — Max Win £20
Level 4 — Gold — 1,000 XP — 5 Free Spins @ £0.20 per spin — Max Win £20
Level 5 — Platinum — 2,000 XP — 10 Free Spins @ £0.20 per spin — Max Win £20
Level 6 — Elite — 3,000 XP — 10 Free Spins @ £0.20 per spin — Max Win £20
Level 7 — Sapphire — 5,000 XP — 20 Free Spins @ £0.20 per spin — Max Win £50
Level 8 — Ruby — 10,000 XP — 25 Free Spins @ £0.20 per spin — Max Win £50
Level 9 — Emerald — 15,000 XP — 30 Free Spins @ £0.20 per spin — Max Win £50
Level 10 — Amethyst — 20,000 XP — £5 Casino Bonus (10x wagering) — Max Win £50
Level 11 — Diamond — 30,000 XP — £5 Evolution Live Casino Voucher (1x wagering) — Max Win £50
Level 12 — Black Diamond — 40,000 XP — 50 Free Spins @ £0.20 per spin — Max Win £50
Level 13 — Champion — 50,000 XP — 60 Free Spins @ £0.20 per spin — Max Win £50
Level 14 — Ace — 100,000 XP — 10 Free Spins @ £1.00 per spin — Max Win £50
Level 15 — Elite Pro — 125,000 XP — £10 Casino Bonus (10x wagering) — Max Win £50
Level 16 — Icon — 150,000 XP — 75 Free Spins @ £0.20 per spin — Max Win £100
Level 17 — Legend — 200,000 XP — 85 Free Spins @ £0.20 per spin — Max Win £100
Level 18 — Prestige — 250,000 XP — 100 Free Spins @ £0.20 per spin — Max Win £100
Level 19 — Reserve — 300,000 XP — £20 Casino Bonus (10x wagering) — Max Win £100
Level 20 — Signature — 350,000 XP — 25 Free Spins @ £1.00 per spin — Max Win £150
Level 21 — Infinite — 400,000 XP — 50 Free Spins @ £1.00 per spin — Max Win £150
Level 22 — Private — 500,000 XP — 50 Free Spins @ £2.00 per spin — Max Win £200
Level 23 — Select — 750,000 XP — 75 Free Spins @ £2.00 per spin — Max Win £300
Level 24 — Elite Black — 1,000,000 XP — 100 Free Spins @ £2.00 per spin — Max Win £400
Level 25 — Premier — 1,250,000 XP — £250 Casino Bonus (10x wagering) — Max Win £1,250
Level 26 — Premier Elite — 1,500,000 XP — £500 Casino Bonus (10x wagering) — Max Win £2,500
Level 27 — Centurion — 2,500,000 XP — £750 Casino Bonus (10x wagering) — Max Win £3,750
Level 28 — Centurion Elite — 5,000,000 XP — £1,500 Casino Bonus (10x wagering) — Max Win £7,500
1. General
1.1 These Terms and Conditions ("NetBet Max T&Cs") govern participation in NetBet Max, operated by NetBet. By participating in NetBet Max, you agree to be bound by these NetBet Max T&Cs in addition to NetBet's General Terms and Conditions, Bonus Policy, and Privacy Policy (together, "the General Terms").
1.2 In the event of any conflict between these NetBet Max T&Cs and the General Terms, the General Terms shall prevail unless these NetBet Max T&Cs expressly state otherwise.
1.3 NetBet Max is available to registered customers of NetBet who are aged 18 or over and whose accounts are active, compliant with the platform's rules, and not subject to restrictions or disciplinary action. Customers who are self-excluded, have closed accounts, or are subject to account restrictions are not eligible to participate.
1.4 NetBet reserves the right to modify, suspend, or terminate NetBet Max at any time, subject to reasonable notice where practicable. Material changes will be communicated via email and/or on-site notification. Continued participation after any change takes effect constitutes acceptance of the revised terms.
1.5 NetBet reserves the right to remove a customer from NetBet Max, withhold or void any reward, or reverse any level assignment where it has reasonable grounds to believe that the customer has engaged in fraudulent, abusive, or otherwise prohibited activity.
1.6 All references to times in these NetBet Max T&Cs are to UK time (Greenwich Mean Time, or British Summer Time when in effect).
1.7 References to the "NetBet Max Hub" are to the NetBet Max Hub, accessible to logged-in customers.
2. Enrolment and Eligibility
2.1 Enrolment in NetBet Max is automatic for all eligible registered customers. No separate registration is required.
2.2 Only real-money wagers placed with the customer's own deposited funds count towards Experience Points accumulation. Wagers funded by bonus money, free spins, or any other promotional credit do not generate Experience Points unless expressly stated.
2.3 NetBet Max is intended for individual customer use only. Account sharing, collusion, or any attempt to manipulate Experience Points accumulation through coordinated activity is strictly prohibited and will result in disqualification and forfeiture of all accrued benefits.
2.4 NetBet may impose market-specific restrictions on the availability or scope of NetBet Max benefits. Customers should refer to applicable market-specific terms or contact Support for details.
3. Experience Points Accumulation and Level Progression
3.1 Experience Points ("XP") are awarded when a customer places eligible real-money wagers using their own deposited funds on NetBet casino products.
3.2 XP is awarded based on the amount wagered, as follows:
Casino
Slots: £1 wagered = 1 XP
Slingo: £1 wagered = 1 XP
Table Games: £10 wagered = 1 XP
Live Casino: £10 wagered = 1 XP
Video Poker: £10 wagered = 1 XP
Crash, Arcade and Other Games: £10 wagered = 1 XP
3.3 NetBet Max is a casino-only reward scheme. XP is earned solely on eligible casino wagers. Wagers placed on sports betting products do not earn XP and do not count towards level progression, and no reward issued under NetBet Max may be used on sports betting products.
3.4 The XP rate may vary by game type at NetBet's discretion. NetBet reserves the right to amend XP rates at any time. Any such changes will be reflected in these NetBet Max T&Cs or otherwise communicated where applicable.
3.5 XP is non-transferable, has no monetary value, and cannot be exchanged, sold, or withdrawn.
3.6 XP is not time-limited and does not expire. NetBet reserves the right to introduce activity requirements with reasonable prior notice.
3.7 NetBet Max comprises 28 levels.
3.8 Each level requires a cumulative XP threshold as set out in the Level Schedule in Schedule 1 of these NetBet Max T&Cs. Level-up occurs automatically when the required XP threshold is reached.
3.9 Once a Level is achieved, it remains valid indefinitely and will not expire or be downgraded. NetBet reserves the right to introduce validity and expiry requirements with reasonable prior notice.
4. Level-Up Prizes
4.1 Upon reaching a new level, the customer is entitled to the Level-Up Prize associated with that level, as set out in Schedule 1. Level 1 (Member) does not carry a Level-Up Prize.
4.2 Level-Up Prizes are credited automatically to the customer's account, unless otherwise specified. Where manual processing is required, prizes will be credited within 72 hours of the level-up event.
4.3 Each Level-Up Prize is awarded once per customer per level. Prizes cannot be claimed retrospectively for levels already reached prior to the customer's enrolment in NetBet Max.
4.4 Level-Up Prize types include Free Spins, Casino Bonuses, and Live Casino Vouchers. The specific prize for each level is set out in Schedule 1.
4.5 Players identified as bonus seekers are excluded from participating in NetBet Max. This means they will not earn XP and will not be eligible for any NetBet Max-related rewards, including level-up prizes, playbacks, and cashbacks. For more information on bonus seeker status, please refer to our General Terms and Conditions, points 14.25, 14.26 and 14.5.1.
4.6 Free Spins
4.6.1 Free Spins are credited to the game specified at the time of award, or to a nominated game selected by NetBet at its discretion.
4.6.2 Free Spins have no cash value and cannot be withdrawn. The spin value of each Free Spin is as stated in Schedule 1 for the relevant level.
4.6.3 Winnings generated from Free Spins are paid as cash. The maximum amount that may be withdrawn from those winnings is the Max Win figure stated for the relevant level in Schedule 1, regardless of total winnings accrued.
4.6.4 Free Spins expire 7 days from the date of credit unless otherwise stated. Any associated winnings expire 7 days after the Free Spins are played unless otherwise stated.
4.7 Casino Bonuses
4.7.1 Casino Bonuses are credited to the customer's bonus balance and are available for use on eligible casino games as designated by NetBet.
4.7.2 Casino Bonuses are subject to a x10 (ten times) wagering requirement, or such lower requirement as is expressly stated for a specific level in Schedule 1 (for example, the Level 11 Evolution Live Casino Voucher carries a x1 wagering requirement).
4.7.3 Casino Bonuses awarded as a Level-Up Prize are subject to a maximum win. The maximum amount that may be withdrawn from the resulting winnings is the Max Win figure stated for the relevant level in Schedule 1, regardless of total winnings accrued.
4.7.4 Casino Bonuses expire 7 days from the date of credit unless otherwise stated.
4.8 All Level-Up Prizes are subject to NetBet's General Bonus Policy. Where a bonus type has specific terms that differ from those stated in these NetBet Max T&Cs, the more specific terms shall apply.
5. Ongoing Reward Streams
In addition to Level-Up Prizes, NetBet Max provides a series of ongoing reward streams that are unlocked progressively as customers advance through levels. The streams are described below.
The value of each ongoing reward is calculated by NetBet using the basis described for that stream. Where a reward is made available, the amount of that reward is displayed to the customer, and the customer may review that amount before choosing whether to claim it. All ongoing rewards are claimed on the NetBet Max Hub. NetBet may update reward rates, thresholds and eligibility criteria from time to time.
5.1 Instant Playback
5.1.1 Instant Playback is a reward that accumulates during an eligible gaming session once the customer reaches a qualifying wagering threshold determined by NetBet.
5.1.2 The qualifying wagering threshold and the Instant Playback amount are determined by NetBet at its sole discretion and vary according to the customer's current level and other promotional criteria.
5.1.3 Instant Playback is available from Level 2 (Bronze) and the applicable rate increases at each level milestone. Instant Playback is awarded in real time upon completion of £100 of cash wagers within each eligible product group. For this purpose there are two eligible product groups: Slots and Slingo; and All Other Casino Games. Wagering accumulates separately within each group and does not carry across between groups.
5.1.4 Once the qualifying wagering threshold has been reached, Instant Playback accumulates in the customer's Instant Playback Pot and may be claimed on the NetBet Max Hub at any time before it expires.
5.1.5 Any Instant Playback claimed is credited to the customer's cash balance and is immediately available for wagering or withdrawal, subject to these Terms and any applicable account restrictions.
5.1.6 The Instant Playback Pot resets daily. Any unclaimed Instant Playback expires at 5:00am UK time each day and cannot be recovered once expired. Logged-in customers can view the time remaining before expiry on the NetBet Max Hub.
5.2 Daily Playback
5.2.1 Daily Playback is a personalised daily bonus made available between 13:00 and 14:00 UK time each day, based on the customer's recent wagering activity.
5.2.2 The Daily Playback amount is calculated by reference to the customer's average daily wagering over the preceding 7 days.
5.2.3 The rate applied to that calculation is determined by NetBet at its sole discretion and varies according to the customer's current level and other promotional criteria.
5.2.4 Daily Playback unlocks at Level 4 (Gold) and the applicable rate increases at each level milestone.
5.2.5 Daily Playback must be claimed on the NetBet Max Hub before it expires. Unless otherwise stated, each Daily Playback offer remains available for 24 hours from the time it is made available. Logged-in customers can view the time remaining before expiry on the NetBet Max Hub. Any unclaimed Daily Playback will expire automatically and cannot be reinstated.
5.2.6 Any Daily Playback claimed is credited to the customer's cash balance and is immediately available for wagering or withdrawal, subject to these Terms and any applicable account restrictions.
5.3 Daily Cashback
5.3.1 Daily Cashback is a personalised daily bonus made available between 13:00 and 14:00 UK time each day, based on the customer's recent net losses.
5.3.2 The Daily Cashback amount is calculated by reference to the customer's average net losses over the preceding 7 days.
5.3.3 The rate applied to that calculation is determined by NetBet at its sole discretion and varies according to the customer's current level and other promotional criteria.
5.3.4 Daily Cashback unlocks at Level 4 (Gold) and the applicable rate increases at each level milestone.
5.3.5 Daily Cashback must be claimed on the NetBet Max Hub before it expires. Unless otherwise stated, each Daily Cashback offer remains available for 24 hours from the time it is made available. Logged-in customers can view the time remaining before expiry on the NetBet Max Hub. Any unclaimed Daily Cashback will expire automatically and cannot be reinstated.
5.3.6 Any Daily Cashback claimed is credited to the customer's cash balance and is immediately available for wagering or withdrawal, subject to these Terms and any applicable account restrictions.
5.4 Weekly Playback
5.4.1 Weekly Playback is calculated on total eligible wagers placed in the previous calendar week (Monday to Sunday).
5.4.2 Weekly Playback is made available every Monday between 13:00 and 14:00 UK time.
5.4.3 The rate applied to that calculation is determined by NetBet at its sole discretion and varies according to the customer's current level and other promotional criteria.
5.4.4 Weekly Playback unlocks at Level 4 (Gold) and the applicable rate increases with level progression.
5.4.5 Weekly Playback must be claimed on the NetBet Max Hub before it expires. Unless otherwise stated, each Weekly Playback offer remains available for 24 hours from the time it is made available. Logged-in customers can view the time remaining before expiry on the NetBet Max Hub. Any unclaimed Weekly Playback will expire automatically and cannot be reinstated.
5.5 Weekly Cashback
5.5.1 Weekly Cashback is calculated on net losses incurred during the previous calendar week (Monday to Sunday).
5.5.2 Weekly Cashback is made available every Monday between 13:00 and 14:00 UK time.
5.5.3 The rate applied to that calculation is determined by NetBet at its sole discretion and varies according to the customer's current level and other promotional criteria.
5.5.4 Weekly Cashback unlocks at Level 4 (Gold) and the applicable rate increases with level progression.
5.5.5 Weekly Cashback must be claimed on the NetBet Max Hub before it expires. Unless otherwise stated, each Weekly Cashback offer remains available for 24 hours from the time it is made available. Logged-in customers can view the time remaining before expiry on the NetBet Max Hub. Any unclaimed Weekly Cashback will expire automatically and cannot be reinstated.
5.6 Monthly Playback
5.6.1 Monthly Playback is calculated on total eligible wagers placed during the previous calendar month.
5.6.2 Monthly Playback is made available on the 1st day of the month between 13:00 and 14:00 UK time.
5.6.3 The rate applied to that calculation is determined by NetBet at its sole discretion and varies according to the customer's current level and other promotional criteria.
5.6.4 Monthly Playback unlocks at Level 4 (Gold) and the applicable rate increases with level progression.
5.6.5 Monthly Playback must be claimed on the NetBet Max Hub before it expires. Unless otherwise stated, each Monthly Playback offer remains available for 24 hours from the time it is made available. Logged-in customers can view the time remaining before expiry on the NetBet Max Hub. Any unclaimed Monthly Playback will expire automatically and cannot be reinstated.
5.7 Monthly Cashback
5.7.1 Monthly Cashback is calculated on net losses incurred during the previous calendar month.
5.7.2 Monthly Cashback is made available on the 1st day of the month between 13:00 and 14:00 UK time.
5.7.3 The rate applied to that calculation is determined by NetBet at its sole discretion and varies according to the customer's current level and other promotional criteria.
5.7.4 Monthly Cashback unlocks at Level 4 (Gold) and the applicable rate increases with level progression.
5.7.5 Monthly Cashback must be claimed on the NetBet Max Hub before it expires. Unless otherwise stated, each Monthly Cashback offer remains available for 24 hours from the time it is made available. Logged-in customers can view the time remaining before expiry on the NetBet Max Hub. Any unclaimed Monthly Cashback will expire automatically and cannot be reinstated.
6. General Bonus and Reward Terms
6.1 All rewards issued under NetBet Max are subject to NetBet's Bonus Policy and any applicable market-specific bonus terms.
6.2 Rewards credited in error must not be used. If a customer uses a reward that was issued in error, NetBet reserves the right to recover the equivalent amount from the customer's account balance.
6.3 XP and rewards are linked to a single registered account. Customers may hold only one account on the NetBet platform.
6.4 Rewards cannot be combined with other promotions unless expressly permitted under the terms of those promotions.
6.5 NetBet reserves the right to cap the total value of rewards earned under NetBet Max per customer per period. Where a cap applies, it will be communicated to the customer.
6.6 All reward values stated in NetBet Max are in Pounds Sterling (£) unless otherwise specified. For customers whose accounts are denominated in a different currency, amounts will be converted at NetBet's prevailing exchange rate at the time of crediting.
7. Responsible Gambling
7.1 NetBet is committed to promoting responsible gambling. NetBet Max is designed as an entertainment and reward mechanic and should not be used as an incentive to increase wagering beyond what is personally appropriate.
7.2 Customers who have set deposit limits, wagering limits, or time limits on their accounts should be aware that these limits remain in full force and will not be overridden by NetBet Max's mechanics.
7.3 Customers who self-exclude will be immediately removed from NetBet Max and will forfeit any unredeemed rewards at the time of self-exclusion. These rewards will not be reinstated if the self-exclusion is subsequently lifted.
7.4 NetBet may, at its discretion, restrict or remove a customer's access to NetBet Max if it reasonably believes continued participation may be harmful to that customer.
8. Licensing, Governing Law and Complaints
8.1 NetBet Max is operated by NetBet Enterprises Limited, which is licensed and regulated in Great Britain by the Gambling Commission under account number 39170. Underage gambling is a criminal offence. It is the responsibility of each individual player to ensure that they are acting within the law when accessing the NetBet site.
8.2 These NetBet Max T&Cs are governed by the laws of England and Wales and the regulations of the Gambling Commission, together with NetBet's General Terms and Conditions.
8.3 Any complaint relating to NetBet Max should be submitted to NetBet's Customer Support team in the first instance. NetBet will acknowledge complaints within 5 business days and will issue a final response within 8 weeks.
8.4 If for any reason you are not satisfied with our final response, or if 8 weeks have passed without one, you may refer the matter for adjudication to the Independent Betting Adjudication Service ("IBAS").
Schedule 1 — Level Schedule and Level-Up Prize Summary
Level 1 — Member — 0 XP — No Level-Up Prize — Max Win Not applicable
Level 2 — Bronze — 100 XP — 5 Free Spins @ £0.20 per spin — Max Win £20
Level 3 — Silver — 500 XP — 5 Free Spins @ £0.20 per spin — Max Win £20
Level 4 — Gold — 1,000 XP — 5 Free Spins @ £0.20 per spin — Max Win £20
Level 5 — Platinum — 2,000 XP — 10 Free Spins @ £0.20 per spin — Max Win £20
Level 6 — Elite — 3,000 XP — 10 Free Spins @ £0.20 per spin — Max Win £20
Level 7 — Sapphire — 5,000 XP — 20 Free Spins @ £0.20 per spin — Max Win £50
Level 8 — Ruby — 10,000 XP — 25 Free Spins @ £0.20 per spin — Max Win £50
Level 9 — Emerald — 15,000 XP — 30 Free Spins @ £0.20 per spin — Max Win £50
Level 10 — Amethyst — 20,000 XP — £5 Casino Bonus (10x wagering) — Max Win £50
Level 11 — Diamond — 30,000 XP — £5 Evolution Live Casino Voucher (1x wagering) — Max Win £50
Level 12 — Black Diamond — 40,000 XP — 50 Free Spins @ £0.20 per spin — Max Win £50
Level 13 — Champion — 50,000 XP — 60 Free Spins @ £0.20 per spin — Max Win £50
Level 14 — Ace — 100,000 XP — 10 Free Spins @ £1.00 per spin — Max Win £50
Level 15 — Elite Pro — 125,000 XP — £10 Casino Bonus (10x wagering) — Max Win £50
Level 16 — Icon — 150,000 XP — 75 Free Spins @ £0.20 per spin — Max Win £100
Level 17 — Legend — 200,000 XP — 85 Free Spins @ £0.20 per spin — Max Win £100
Level 18 — Prestige — 250,000 XP — 100 Free Spins @ £0.20 per spin — Max Win £100
Level 19 — Reserve — 300,000 XP — £20 Casino Bonus (10x wagering) — Max Win £100
Level 20 — Signature — 350,000 XP — 25 Free Spins @ £1.00 per spin — Max Win £150
Level 21 — Infinite — 400,000 XP — 50 Free Spins @ £1.00 per spin — Max Win £150
Level 22 — Private — 500,000 XP — 50 Free Spins @ £2.00 per spin — Max Win £200
Level 23 — Select — 750,000 XP — 75 Free Spins @ £2.00 per spin — Max Win £300
Level 24 — Elite Black — 1,000,000 XP — 100 Free Spins @ £2.00 per spin — Max Win £400
Level 25 — Premier — 1,250,000 XP — £250 Casino Bonus (10x wagering) — Max Win £1,250
Level 26 — Premier Elite — 1,500,000 XP — £500 Casino Bonus (10x wagering) — Max Win £2,500
Level 27 — Centurion — 2,500,000 XP — £750 Casino Bonus (10x wagering) — Max Win £3,750
Level 28 — Centurion Elite — 5,000,000 XP — £1,500 Casino Bonus (10x wagering) — Max Win £7,500
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