Help Centre

NetBet’s Philosophy

As part of our dedication to being a fair and open operator, safer gambling is paramount in all that we do. Gambling is a leisure activity and should never be a priority over day-to-day social, family or work commitments, and should never interfere with your financial security. We strive to ensure that all of our customers are playing in a safe, sustainable and entertaining environment and only ever with money and time that should not have been used elsewhere.

You were given financial limits that are bespoke to the information you provided us relating to your income and situation. That said, we encourage the use of our Safer Gambling Tools to help you to manage your activity however is most appropriate for you. You can make your financial limits more restrictive, take breaks or set time reminders or limits in line with your preferences.

From time-to-time, we may also reach out to you to better understand how you feel about your gambling and to see if you may require any additional support. In some cases, we may also ask you to provide evidence of how you have been funding your gambling. Don’t worry – this is very much an industry standard, and the only reason we’d ever ask for this information is to make sure all is well and to allow us to give you the best experience possible. Any information you provide us is also entirely protected by relevant data protection laws and will not be shared outside of our company.

Awareness and Limits

At NetBet, we encourage you to work with us to help you to manage your time and spend in a way that is responsible and appropriate for you. We have a range of safer gambling tools, assessments and regulating features for you to use, and we encourage you to find which ones help you maintain a healthy relationship with your gambling. If this is not the first time you’ve gambled online, chances are you’ll have seen or used similar tools before. These include:

  • Deposit Limits
    • Set a limit to the amount that you are able to deposit in a specified period.
  • Loss Limits
    • Set a limit to the amount that you are able to lose in a specified period, exclusive of deposits.
  • Bet Limits
    • Set a limit to the amount that you are able to bet in a specified period, exclusive of deposits and profit or loss.
  • Reality Checks
    • Set reminder that will inform you at set intervals of how long you have been logged into the site.
  • Session Timers
    • Set a limit to the amount of time that you are able to be active on the site for a specified period.
  • Time Outs
    • Set an amount of time that you are temporarily unable to access the site, for a minimum period of 24 hours.
  • Self-Exclusions
    • Set an amount of time that you are unable to access the site, for a minimum period of 6 months.
  • Fair Gaming Questionnaire
    • A self-assessment that is designed around some key signs of problem gambling to help you to understand whether or not your gambling has become a problem for you.
  • Affordability Calculator
    • A self-assessment that helps you to calculate how much you can afford to spend on gambling.

Further Help and Information

If you are looking for assistance on gambling-related concerns, there are many different organisations available with different methods of contact. If you feel you need support, advice, or simply someone to talk to about your gambling, we would encourage you to consider the below services:

    • Self-Exclude from all online gambling operators licenced in the UK at once. Visit GAMSTOP, call 0800 138 6518 or email [email protected].
  • GamCare
    • For face-to-face, online or telephone counselling and support, you can visit GamCare, or call their confidential helpline on 0808 8020 133.
  • Gambling Therapy
    • Offered by the charity group “Gordon Moody”, they provide different treatments and support all across the world. Visit Gambling Therapy, or email [email protected] for more information.
  • Gamban
    • Block access to 1000s of different sites on all of your devices by downloading for free at Gamban or speak to an advisor on 0808 8020 133.
  • BeGambleAware
    • Providing help and support via phone, online and forums. Visit BeGambleAware for more information.

Frame of Mind

Gambling is a form of entertainment and should always be something that you choose to do. As such, we encourage you to gamble in a mindset that allows you to fully enjoy your time. We would recommend not gambling while:

  • Excessively drinking
  • Under the influence of recreational drugs
  • Taking medication that can:
    • Make you forgetful
    • Make you drowsy
    • Make you prone to mood swings
    • Alter your thought process or decision making.
  • Experiencing high levels of stress in your day to day life:
    • Relationship breakups
    • Loss of a close relative/friend
    • Loss of a job/education/career
    • Life-altering events.

Gambling while in an altered mindset can impair your judgement and decision-making abilities, giving you less self-control and increasing the risk of you experiencing gambling-related harm.

If you feel you might be vulnerable to the risks of gambling-related harm, we recommend you speak with a professional such as your GP, for instance.

Protection of Minors

It is against the law for any person under the age of 18 to gamble in the UK. We take measures to prevent minors from playing on our sites. Below are some additional measures you can take to protect anybody in your care on your devices: 

  • BetBlocker
    • Free-to-use site blocking software. Visit BetBlocker.
  • Net Nanny
    • Monitor and keep everyone protected from any harmful content. Visit Net Nanny.
  • SentryPC
    • Cloud-based computer monitoring, content filtering, and time management software wrapped into one. Visit SentryPC.
  • Cybersitter
    • Block unwanted content and enforce safer searching. Visit Cybersitter.

Alongside these tools, we also advise:

You do not allow minors unsupervised access to your device while logged into your NetBet account.

Do not allow any persons under 18 years of age in your care to partake in any gambling-related activity. keep your username, password and financial information secure and protected.

If you are aware of (or suspect) any person under the age of 18 has access to a NetBet account, please inform our Customer Service team by sending an email to [email protected] or a message via WhatsApp/Live Chat that can be done by clicking one of the buttons in the bottom right of this screen.