Help Centre

To receive your bonuses you must first opt-in by entering a bonus code, meet any relevant conditions attached to the bonus, and choose to redeem your bonus. You can check your bonuses in the Bonus section of the Cashier page. Select Enter Offer Code to opt-in to a bonus. Select Redeem Bonus to view your pending bonuses and the Redeem button to receive your reward. Please note that if you redeem an offer containing multiple bonuses, you will receive only the bonuses for which you have met the release conditions. Any other bonuses in the offer will be forfeit.

As long as you meet the full conditions of the bonus, you will be able to claim your bonus by entering the code and then redeeming your bonus.
For example, you can still claim a bonus on a deposit made within the offer period, as long as the deposit meets the conditions. You have seven days from the end of the offer period to claim your bonus, after which it will no longer be available. Please note only the first deposit made in an offer period will be assessed for eligibility. If the deposit does not meet the conditions, the bonus wi

Our casino bonuses can only be used on casino games available on our Casino tab.
To transfer any potential winnings to your real money balance, you must carry out the playthrough referred to in the bonus conditions.
Carrying out a playthrough means betting a certain number of times, using the bonus that you received, on our casino games. Playthrough is x40 for all casino bonuses unless otherwise stated in the bonus terms. The percentage that a casino game contributes towards achieving playthrough depends on the game played.

Free Spins prizes are playable on the stated games only and are non-refundable, non-transferable, and cannot be converted to cash.
Games accepting Free Spins:
Burning Cherry 3D, Cat In Vegas, Cat Queen, Desert Treasure II, Easter Surprise, Fei Cui Gong Zhu, Fortunate Five, Fortune Hill, Fortunes of The Fox, Frankie Dettori's Magic Seven, Frankie Dettori's Magic Seven Jackpot, Funky Fruits Farm, Gladiator, Gladiator Jackpot, Halloween Fortune, Hotel of Horror, Jackpot Giant, Kong The Eighth Wonder Of The World, Monty Python's Spamalot Slot, Mr. Cashback, Multiplier Madness, Nian Nian You Yu, Piggies and the Wolf, Pink Panther, Rocky, Santa Surprise, Secrets of the Amazon, Sherlock Mystery, Streak of Luck, Sunset Beach, Tennis Stars, The Mummy, The Riches of Don Quixote, The Three Musketeers and The Queen's Diamond, Top Trumps Celebs, Top Trumps World Football Stars 2014, Vacation Station Deluxe, White King, Wu Long, Zhao Cai Jin Bao.

Golden Chip is a bonus that can be played on our NetBet table games. Each Golden Chip has a set value (see Terms and Conditions of each promotion). Wagering conditions on winnings apply. When you receive a Golden Chip you will get a notification. You can then either accept or decline the bonus.

Our Golden Chips can only be used on the following NetBet Poker games: 101 Roulette, Penny Roulette, European Roulette, Premium American Roulette, Premium European Roulette, Premium French Roulette, Blackjack Multihand 5, Perfect Blackjack. You can find your Golden Chips as soon as you take your seat at the table:

- Golden Chips cannot be combined with regular chips on the same betting position in card games.
- Only one Golden Chip can be used per game round, and only for initial bets on card games.
- When using Golden Chips in any game, a player cannot place cash bets.
When using Golden Chips in any game, a player can’t place cash bets. Conditions and Wagering: Any winnings received by betting Golden Chips will be transferred to your bonus balance. No Golden Chips will be returned. To transfer any potential winnings to your real money balance, you must carry out the playthrough referred to in the bonus conditions. The promotion-specific playthrough can be found in the promotion’s T&Cs.

Some bonuses are triggered by entering a promotional code (also referred to as an opt-in code or bonus code). If you have an opt-in code please log in to your NetBet account, click the Cashier button in the top right-hand corner of the homepage, select the Bonus section and click Enter Offer Code. Then you can enter your code.

A deposit code is typically used only when you make your first deposit. Entering opt-in codes when making a deposit will not trigger your bonus.
Please note that an opt-in code cannot be used here..

Tokens represent free invitations to our tournaments and can be found in the VIP Level & Tokens section of the Cashier page or the poker lobby in the Tokens section of the My Poker page.
Please be aware that these invitations have an expiry date. Once expired, the tokens can no longer be used.
Tokens have no cash equivalent and cannot be transferred.These can be acquired either by winning one of our tournaments, as a purchase from the shop or as a prize received from us.
Please be aware that these invitations have an expiry date. Once expired, the tokens can no longer be used.
Tokens have no cash equivalent and can’t be transferred.

  • Aug16, 2022